Privacy Policy

1. What Information We Collect

We collect the following personal information when you use our website or place an order:

• •Name, email address, phone number, and delivery address
• •Payment information (processed securely by our payment providers — we do not store card details)
• •Order history and communications with our team
• •Website usage data (browser type, pages visited, referring URL) via cookies and analytics tools
• •Marketing preferences (email/SMS opt-in status)

2. How We Use Your Information

We use your information to:

• ✓Process and fulfil your orders, including sending tracking updates
• ✓Respond to your customer service enquiries
• ✓Send transactional emails (order confirmation, dispatch notifications)
• ✓Send marketing communications if you've opted in (you can opt out at any time)
• ✓Improve our website and product range based on usage data
• ✓Comply with our legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties strictly for the purpose of fulfilling your order or operating our business, including:

• •Shipping carriers (Australia Post, Sendle) — name and delivery address
• •Payment processors (Stripe, PayPal, Afterpay, Zip) — as required to process payments
• •Email marketing platform — if you have opted in to marketing communications
• •Analytics tools (Google Analytics) — anonymised website usage data only

All third-party providers are required to handle your data in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to improve your browsing experience, remember your cart contents, and analyse site traffic. You can disable cookies via your browser settings, however some features of our website may not function correctly if cookies are disabled.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption, and payment transactions are processed by PCI-DSS compliant providers. Despite our best efforts, no online transmission is 100% secure. If you suspect any misuse of your data, contact us immediately.

6. Your Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• ✓Access the personal information we hold about you
• ✓Request correction of inaccurate information
• ✓Request deletion of your data (where legally permissible)
• ✓Opt out of marketing communications at any time (unsubscribe link in every email)
• ✓Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, email hello@ironpaw.com.au.

7. Contact

For any privacy-related enquiries:
IronPaw Australia
Email: hello@ironpaw.com.au